Office of Professional Standards & Civilian Police Review Board

The Office of Professional Standards (OPS) is an independent City of Cleveland agency established for the purpose of investigating non-criminal complaints filed by members of the public against sworn and nonsworn Division of Police employees. It is not a part of the Cleveland Division of Police. OPS is empowered to receive, investigate, make findings and recommend action to the Civilian Police Review Board (CPRB) regarding complaints against Division of Police employees. OPS investigations are conducted in a fair, objective, impartial, timely, and comprehensive manner by the OPS investigative staff, which is composed entirely of civilian employees.


Filing a Complaint Against a Member of the Police Force

P: 216.664.2944  -  In-Person Complaints Accepted Weekdays 8:30am to 4:00pm  -  Send Email  -  F: 216.420.8764 

Any person wishing to file a complaint against a member of the Cleveland Division of Police must complete the complaint form and accompanying documents. Completed forms can be emailed or faxed, however, the original form with the signature of the person making the complaint must be mailed or hand-delivered to the Office of Professional Standards & Civilian Police Review Board.

Citizen Complaint Forms are available in the following locations:

  • In-Person at the Office of Professional Standards, 205 W. St. Clair Ave., Rm 301, Cleveland, OH 44113
  • Cleveland Division of Police Headquarters
  • All five Cleveland Division of Police District Stations
  • The Mayor’s Action Center, Cleveland City Hall, Room 228

Civilian Police Review Board (CPRB)

The CPRB reviews completed investigations of alleged police misconduct, deadly force, and matters requested by the Director of Public Safety. Investigations of police misconduct are conducted by the Office of Professional Standards. Prior to recommending discipline or determining that a complaint warrants no action, the CPRB may, in its sole discretion, hold a public hearing. Once a recommendation has been made, the CPRB submits its findings and recommendation to the Chief of Police and/or the Director of Public Safety and also notifies the complainant of its disposition of his/her complaint.

To increase transparency and accessibility to the citizens of Cleveland, the CPRB is in the process of changing its meeting schedule, which will include some meetings taking place in various public locations throughout the City. Some meetings will continue to be held at 205 West St. Clair Avenue, Cleveland, 44113. Members of the public who would like to attend a CPRB meeting held at 205 West St. Clair Avenue must register with photo identification at the security station inside the front entrance of the building, thirty minutes prior to the meeting. Validated parking is available at the 55 Public Square garage, located adjacent to 205 W. St. Clair Avenue; the entrance is on W. 3rd Street, south of W. St. Clair Avenue. Citizens attending the CPRB meeting should bring their parking ticket with them to the meeting to have it validated. 

The next CPRB meeting will be held on Wednesday, December 14, 2016, 1:00pm, at 205 W. St. Clair Avenue, Conference Room 307, Cleveland, OH 44113, and is open to the public. The meeting agenda is forthcoming and will be uploaded once it is finalized.

Information about Civilian Police Review Board Membership >>

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