Office of Professional Standards and Civilian Police Review Board

IMPORTANT NOTICE: Due to limited public access during the Republican National Convention to 205 West St. Clair Ave, where the Office of Professional Standards (OPS) is located, the Office will operate from the Department of Public Safety in City Hall, Room 230, beginning Monday, July 18th – Thursday, July 21st. Hours of operation will be 9:00am-7:00pm; additional extended hours may occur if necessary.

OPS will be fully functional during the RNC. Any citizen or visitor wanting to file a complaint regarding an incident involving an Officer or employee of CDP can do so at City Hall, Room 230.  OPS Intake personnel and Investigators, as well as Department of Public Safety Administration civilian staff, will be able to assist anyone wanting to file a complaint.

Citizens and visitors also may contact OPS through the following:

  • Phone: 216.664.2944
  • FaX: 216.420.8764
  • Email

Citizen Complaint Forms also are available in the following locations:

  • CDP Headquarters and all five (5) CDP District Stations
  • Mayor’s Action Center (MAC), City Hall, Room 228
  • Online HERE

Parking in the Willard Garage adjacent to City Hall will be validated for citizens and visitors who visit the Department of Public Safety for the purpose of filing a complaint.

OPS will resume operations at its office, 205 W. St. Clair Avenue, Suite 301, beginning Friday, July 22nd.

The Office of Professional Standards investigates complaints of police misconduct; all investigations are conducted by civilian Office of Professional Standards investigators. Once the investigator has completed an investigation, a civilian administrator submits a report to the Civilian Police Review Board for its review and disposition.

Filing a ComplaintAgainst a Member of the Police Force

Citizen Complaint Form

P: 216.664.2944 - Complaints Accepted 8:30am to 4:00pm - F: 216.420.8764 - 205 W. St. Clair Ave. Rm 301

Any person wishing to file a complaint against a member of the Cleveland Division of Police may complete the complaint form and accompanying documents. Completed forms can be faxed, however, the original forms with the signature of the person making the complaint must be mailed or hand-delivered to the Office of Professional Standards and Civilian Police Review Board.

Civilian Police Review Board (CPRB)

The Board reviews the completed investigations of alleged police misconduct, deadly force and matters requested by the Director of Public Safety. Prior to recommending discipline or determining that a complaint warrants no action, the Board may, in its sole discretion, hold a hearing. Once a recommendation has been made, the Civilian Police Review Board shall submit its findings and recommendation to the Chief of Police and shall notify the complainant of its disposition of his/her complaint.

To increase accessibility to the citizens of Cleveland, the Civilian Police Review Board is in the process of changing its meeting schedule, which will include meetings taking place in various public locations throughout the City.  Some meetings will continue to be held at 205 West St. Clair Avenue, Cleveland, 44113. Members of the public who would like to attend a CPRB meeting held at 205 West St. Clair Avenue must register with photo identification at the security station inside the front entrance of the building thirty minutes prior to the meeting. This website will have updated information on meeting times and locations. CPRB Meeting Agenda.

Information about Civilian Police Review Board Membership >>