Can I walk my dog in the park?

Yes. By law, pets must be on a leash and cleaned up after.

How often is the cemetery maintained?

The grass is cut every 10 days and restoration is done daily.

If I put an arrangement on a grave how long is it there before it is removed?

Three days. For more information on grave decorations, click here or call 216.348.7210.

Is there still space at Highland Cemetery for burials?

No. However, at times a location becomes available when someone sells a formerly purchased space back to the cemetery. Call them at 216 348-7210 to check availability.

I don’t have the money to bury my loved one, does the city have provisions for this?

Yes, contact Highland Cemetery at 216.348.7210 for information.

Can mausoleums be placed at any City-owned cemeteries?

No.

Can a raised headstone be placed on my loved one's grave?

Only if they have been interred in a raised marker section.

My loved one is being interred in a City cemetery without a headstone, how will I know the location of their grave?

Cemetery staff will provide assistance

How long will my flowers/ornaments be displayed on a grave once I place them?

Three days after interment or 7 days after a commemorative holiday.

How do I purchase a grave in a City-owned cemetery?

You can visit the main office at Highland Cemetery (21400 Chagrin Boulevard,Cleveland, OH 44122), or you can make arrangements through the funeral home you are working with.

What are the hours of operation for the City-owned cemeteries??

Tuesday through Saturday from 8:00 am until 4:30 pm

Where are the City-owned cemeteries?

The city owns 12 cemeteries throughout the city. The most active are Highland(21400 Chagrin Blvd), Cleveland Memorial Gardens(4324 Green Road)and Westpark(3492 Ridge Road) Cemeteries

My loved one is buried in a City-managed cemetery. May I plant flowers on their grave?

Planting is permitted in the raised marker sections only. You may plant annuals or perennial flowers one foot in front of the headstone. Additional decorating information can be found here.

What is the process for placing a headstone in a City-managed cemetery?

The monument dealers must submit a sketch of the headstone, including the dimension of all sides which conform to the City’s guidelines. The Cemetery must verify that the information matches City records, in addition to providing the grave location to the dealer.

What is the price of a grave in City-managed cemeteries?

Single graves range from $765 to $948. A family lot purchase varies depending on type of grave (flush or raised).

What method of payments does the City accept for graves in City-managed cemeteries?

The City accepts personal checks, cashiers checks, money orders, Master Card and Visa. Cash is not accepted.

How may I do a Genealogy research?

Write to the main office (Highland Park Cemetery, 21400 Chagrin Blvd., Cleveland, OH 44122) with the name of the deceased, the year of death, and the proper spelling of their last name. We will send a written response to you with all of the information in our database. This information is most commonly the age at the time of death, the cause of death, the date of the interment and the location of the final resting place.

I live next to an apartment building that has its trash picked up by a truck at 5:00 a.m. The noise wakes me and my family. Is this legal?

By law, collection must occur between 6 am and 7 pm weekdays and 6 am and 4 pm Saturdays. However, there are exceptions, such as areas with heavy daytime traffic and heavy commercial activity, which may have collections at other times. Call 216.664.3711 for more information.

Does the city have a tool rental or loan program?

Not at this time, however, there is a loan program available from Lutheran Housing.

Can I purchase flowers or plants from the Greenhouse?

Twice yearly, the Friends of the Greenhouse hold weekend fundraising sales. The Annual Spring Plant Sale is in mid-May, and a Poinsettia sale is held early in December. Detailed information for these two events, including dates and hours, is posted in advance here.

Who do I contact about a complaint regarding a City cemetery?

Contact Highland Park Administrative Office at 216.348.7210

How can do I request lights or additional lights in a City building or a park?

Call 216.420.3459 (Division of Property Management), and the request will be investigated. If applicable, a work order will be assigned to electricians.

Who do I contact to report an un-kempt City facility?

The Custodian Office at City Hall room 12 telephone 664-2482. This office maintains all Recreation Centers, Police Headquarters & Districts, Fire Headquarters, City Hall, Hough Multipurpose Center, 205 St. Clair Building & McCafferty Health Center.

Who is responsible for the maintenance of City Hall?

The Division of Property Management's Custodian Office located in City Hall, room 12 which can be reached at 216.664.2482

I would like to report a City worker who was littering from their vehicle. How do I do that?

Please contact the Mayor's Action Center at 216.664.2900, or report the incident here.

How do I report a city employee's unsafe driving?

Contact the Mayor's Action Center at 216.664.2900, or report online here.

Is there someone I can call to report a broken parking meter?

Please call 216.664.3566 (weekdays 8 am to 4 pm) and provide the parking meter number.

What do I do if I enter the wrong space number at a multi space meter?

Call the Division of Parking Facilities at 664-2711 and keep the receipt.

Do the parking meters accept dollar bills and credit cards?

Not at this time.

Will I get a ticket if I park at a broken meter?

Yes. The ticket writer does not have the authority to determine if a meter if broken. If this happens to you, call the Division of Parking Facilities at 664-3566 and report the outage and the ticket number.

Are there handicap parking meters?

Yes. In order to legally park at one you must have a handicap tag on your rear-view mirror or a handicap license plate.

How much is a parking ticket?

$25 for standard parking violation
$35 for rush hour
$50 for bus stop, fire hydrant
$250 for handicap space
$25 for continuous violation

How do I contest a parking ticket?

Call the Parking Violations Bureau and request an in-person hearing at 216.664.4744. Under Cleveland City Ordinance Chapter 459, you can contest a parking ticket by writing a letter to:
Parking Violation Bureau
1200 Ontario
Cleveland, Ohio 44113

Simply state the circumstances in your own words. Make sure you provide your name, telephone number, address, date issued, ticket number, meter number, license number, violation number, location, ticket amount, and tow amount (if applicable)

How many parking tickets do I have?

This information can be obtained online from the Parking Violations Bureau or by calling 216.664.4744

How can I pay my parking ticket?

There are several ways to pay parking tickets:

• Pay by phone: 216.664.4744
• Pay online
• Pay by mail. If you don’t have a payment envelope, mail your payment to:

  City of Cleveland Parking Violations Bureau
  P.O.Box 99939
  Cleveland, OH 44199-0939

• Pay in person at:

  The Parking Violations Bureau
  Cleveland Police Headquarters, First Floor
  1300 Ontario St.
  Cleveland, OH 44113

Do you accept credit cards at your golf courses?

Yes, MasterCard and Visa.

How do I get a permit to use a facility in the Metroparks?

Call the Metroparks at 216.635.3200

May I speak to someone at the Cleveland Zoo?

The number for the Zoo is 216.661.6500.

Is there a list of all the City of Cleveland’s parks and all of their features?

Yes, the list can be found here.

Are there any parks with bike or walking trails?

Yes- several parks have all-purpose trails including Idalia, Luke Easter, Rockefeller, Morganna Run, Zone, Jefferson, Impett, and Moulton Scoutway. A list of parks with their locations and features can be found here.

Do any City parks have racquetball or hand ball courts?

No, but some of the recreation centers do, and their features can be seen here.

Does Parks and Recreation offer golf or tennis lessons?

Yes, during the summer the City offers Junior tennis and golf programs for children 8 years old and up. For all rec center details, click here.

When do the ice skating rinks open?

Ice Skating is from November thru March and Roller Skating from April thru October. Details can be found here.

Does the City provide transportation for recreation center programs?

Limited transportation is available for youth programming, special events, and senior trips.

Do any of the recreation centers have computers for public use?

Stella Walsh, Alexander Hamilton, and Thurgood Marshall have active computer labs where residents can learn about computers and access the internet. For rec center phone numbers and locations, click here.

Are there any after school programs at the recreation centers?

Yes, for details, click here.

Do you have to be a Cleveland resident to participate in the recreation center programs?

There are no residency requirements currently. All are welcome at City facilities.

Are there any fees for recreation center programs?

All programs offered by the Division of Recreation are free

Who can I call about damaged playground equipment?

Call 216.664.8300 to report the damage to the Division of Park Maintenance & Properties.

Is the Rockefeller Park Greenhouse handicapped accessible?

Yes. If you need further details, call 216.664.3103

How do I rent the Rockefeller Park Greenhouse for photo shoots?

216.664.3103 or visit the greenhouse at 750 East 88th St., Cleveland, Oh 44108. The rental cost for photo shoots is $60.00 per hour.

Is there a fee to visit the Rockefeller Park Greenhouse?

No the facility is free.

Are all City recreation centers handicapped accessible?

Not all of them are handicap accessible, so patrons should call ahead of time. A complete list of recreation center addresses and phone numbers can be found here.

What number should I call regarding park equipment that needs to be repaired?

Call 216.420.8300 for Park Maintenance.

What number do I call regarding repairing a public pool?

Call 216.664.2561- Division of Recreation.

When are custodians on duty at recreation centers?

Times vary depending on the needs at each center, but generally from 7am until 3:30 pm.

Do you offer golf lessons?

We do not offer golf lessons for adults, however we do have a junior golf program for youth during the summer months. You can sign your child up by contacting 216.664.2561.

What are the hours of operation at Seneca and Highland Park Golf Courses?

Sunrise to sunset

What are the greens fees at the public golf courses?

Golf Fees for Residents:

• Monday-Friday 9 holes = $11.50
• 18 holes = $22.00
• Weekends $12.00 and $23.00

Golf Fees for Non-Residents:

• Monday-Friday 9 holes = $12.50
• 18 holes = $24.00
• Weekends $13.00 and $25.00
• There are special rates for seniors and 18-hole specials- call 216.348.7273 for details

What hours are the outdoor public pools open during summer?

Outdoor swimming pools summer hours are Wednesdays through Sundays from Noon to 8:00 pm. Outdoor pools are closed on Mondays and Tuesdays. For additional information, contact the Division of Recreation at (216) 664-2561.

How do I hold a boxing match in the City of Cleveland?

Submit a permit application to the Boxing and Wrestling Commission. The Commission will review the application and draft a report to the Mayor recommending approval or denial based upon the application review and investigation. If the Mayor grants the permit, the exhibition is held and the sponsor pays the City Treasurer a tax of five percent of gross proceeds from the sale of tickets to the exhibitions.

What does the Boxing and Wrestling Commission do?

• This three-member group of mayoral appointees approves and supervises all amateur boxing and professional wrestling exhibitions including the health and welfare concerns of participants
• Reviews applications for public Boxing and Wrestling exhibitions and makes recommendations for approval or denial to the Mayor
• Investigates boxing and wrestling applications to determine financial responsibility, general character of the applicants, fitness of prospective participants and other pertinent information.

What are the hours of the Rockefeller Greenhouse?

The Greenhouse is open daily from 10am to 4pm including weekends and holidays.

How do I get a water fountain repaired in my park or playground?

If equipment or structures require repair, patrons should call Park Maintenance at 348-8300.

Who should I contact regarding the cleaning and repairing of recreation center gym floors

The manager of the recreation center.

Who can I call about a vacant property that has not been maintained?

Parks & Properties at 216.420.8300

How can I tell if a tree is owned by the city?

City-owned trees can be found on City property, tree lawns or Right of Ways.

Who is responsible for grass cutting on vacant lots?

The city has landbank properties which the Division of Park Maintenance is responsible for maintaining. Many vacant lots are privately owned, and property owners should maintain them. If grass on a lot is over 8” the City will cut it and bill the owner. -more.

Tree roots from the tree on my tree lawn are raising my sidewalk. Will the city remove the roots?

Yes, the city will grind out the roots. The homeowner is responsible for lifting the sidewalk. For further information on tree root removal, see Urban Forestry or call 216.664.3104.

There is a tree on my tree lawn that needs trimming. Does the City take care of that?

Yes, do either of the following:

• call the Division of Urban Forestry at 216.664.3235 and a City employee will come out and inspect the tree. If the tree requires trimming, it will be placed on a list for service.
• Email the Department of Parks, Recreation & Properties here.
• If you would like to trim it yourself, call Urban Forestry at the above number to request a permit

Why did I receive a bill for grass cutting on my vacant lot?

The City maintains vacant lots and the exterior of vacant structures in order to prevent them from becoming public nuisances. You can be billed for maintenance services of vacant property. Call 216.420.8300 for further information.

I received a bill for grass cutting for my vacant lot. How do I protest this?

• A written protest must be filed within ten days after receiving the bill
• The Division of Park Maintenance and Properties investigates the protest, and mails a response on whether the protest was granted or denied. If denied the property owner can appeal.
• If the appeal is denied and the bill is not paid, the Division of Licenses and Assessments certifies the bill to the County Auditor to be placed on the owner’s tax bill.

How do I get a City-owned tree removed?

Property owners concerned about a city-owned tree that may be dead, diseased or hazardous may contact the office of Urban Forestry at 216.664.3235 between the hours of 8:30 am and 4:30 pm to request a free inspection.

Can I cut my neighbor’s tree?

Only the part that hangs over your property

Tree roots are blocking up my sewer, will the city remove these roots?

No, you must call a root removal company.

Does the city provide free wood chips to residents?

Yes, upon request. Call 216. 664.3104 for up to 6 yards of wood chips. They will be delivered free of charge to any City of Cleveland resident in 5 to 7 business days. The City does not store wood chips for pick up.

Is the city responsible for the tree in my back yard?

No, the city is responsible only for trees on tree lawns. You must call a private contractor for other trees in your yard.

What does the City consider emergency tree service?

Limbs that pose a safety hazard, hang into right-of-ways or cover stop signs, and downed trees and limbs.

Who is responsible for unsafe Cleveland public swimming pools or spas?

Report any unsafe conditions to the Division of Recreation at 216.664.2561.

A guardrail is needed on my street for safety reasons. Who do I call to get one installed? What if it needs repair?

Contact Engineering and Construction at 216.664.3425. For guardrail repair, call Street Operations at 216.664.2510.

What do I do with household hazardous waste?

Twice yearly, there is a hazardous waste round-up and you may dispose of them at that time. See the city's recycling guide here which links to flyers with full details about upcoming events. For further information, call 216.664.3717.

I think I need to get an official sign to keep people from blocking my driveway with their cars. How do I do that?

Contact the Division of Traffic Engineering at 216.664.3195.

How can I request repair or replacement of handicap parking sign?

Call 216.664.3195 for the Division of Traffic Engineering.

Which City office should be contacted regarding issues with malfunctioning traffic signals, street/traffic signs, and lane markings?

The Division of Traffic Engineering at 216.664.3194 or the Police Non-emergency line at 216.621.1234.

Can I rent the greenhouse for a private function?

No. There are no facilities for food and beverages.

Can I rent the Rockefeller Park Greenhouse for my wedding?

Yes, you can rent the facility for up to 4 hours. There is a rental fee: residents $150, non-residents $175. There are no facilities for receptions, so food and beverages are not allowed. Call 216.664.3103 for further details.

I want to have a block party. Do I need a permit?

Yes, you will need to submit a completed street closure permit application, which you can find here. Complete instructions for obtaining the permit are on the form.

How can I hold an event in the city owned park?

For details, including permit application, click here.

Can I reserve a park and/or cultural garden for a wedding or photographs?

Yes, but you must first contact the Office of Special Events at 216.664.2484

How do I reserve Edgewater Park for an event?

Contact the State of Ohio Department of Natural Resources at 216.881.8141

How do I reserve Wildwood Park on Lakeshore Blvd.?

Contact the State of Ohio Department of Natural Resources at 216.881.8141.

How do I get to the Convention Center?

Mailing Address:
Cleveland Convention Center
500 Lakeside Avenue
Cleveland, OH 44114


Location/Directions –
The Cleveland Convention Center is conveniently located in downtown Cleveland at East 6th between St. Clair Avenue and Lakeside Avenue.

From the Airport: Follow the signs leaving the airport to 71 North, Cleveland. Take 71 North to East 9th Street Exit. Go North on East 9th Street eight Traffic lights to St. Clair Avenue. Turn left onto St. Clair Avenue. The Cleveland Convention Center garage entrance will be on the right after the East 6th Street traffic light.

From the South: Take either I-77 or I-71 to downtown Cleveland. Exit either interstate at the East 9th Street exit. Go North on East 9th Street eight Traffic lights to St. Clair Avenue. Turn left onto St. Clair Avenue. The Cleveland Convention Center garage entrance will be on the right after the East 6th Street traffic light.

From the East: Take I-90/Route 2 West (stay on Route 2) West into downtown Cleveland. Exit at East 9th Street exit. Turn left (south) at the end of the exit ramp. Continue three lights to St. Clair Avenue and make a right. The Cleveland Convention Center garage entrance will be on the right after the East 6th Street traffic light.

From the West: Take I-90 East to downtown Cleveland. Exit at the east 9th Street exit. Follow East 9th Street North to St. Clair Avenue. Turn left onto St. Clair. The Cleveland Convention Center garage entrance will be on the right after the East 6th Street traffic light.

From the East on the Ohio Turnpike: Get off at Exit 11 from Ohio Turnpike. Follow signs for 77 North. Take 77 North to East 9th Street exit. Go North on East 9th Street eight traffic lights to St. Clair Avenue and turn left. The Cleveland Convention Center garage entrance will be on the right after the East 6th Street traffic light.

From the West on the Ohio Turnpike: Get off at Exit 10 from Ohio Turnpike. Follow signs for 71 North. Take 71 North to East 9th Street exit. Go North on East 9th Street eight traffic lights to St. Clair Avenue and turn left. The Cleveland Convention Center garage entrance will be on the right after the East 6th Street traffic light.

Can I park at the Convention Center?

Yes- the Convention Center has an adjacent garage which can be entered from St. Clair Avenue. It is available to patrons of all Convention Center events. For current rates call 216.348.2211 or see the rates online here. Additional parking is available at Willard Garage, located across the street and at the Shoreway’s Municipal Parking Lot.

How large is the Convention Center?

The Convention Center offers over 375,000 sq. ft. of exhibition space, and 21 meeting rooms, allowing 27 different combinations. Contact sales staff at 216.248.2211 to discuss your event including rental costs. A brochure can be sent to you for your convenience.

Can I have a birthday party at the Convention Center?

Yes, the Convention Center offers various meeting rooms and ball room facilities to meet your needs. In order to serve food and beverages you will be required to use the in-house caterer, Executive Caterers. Please contact the sales staff at 216.248.2211 to discuss your event.

What number do I call to get my street plowed and salted?

216.664.2510

How far should I stay away from snowplows?

Keep your vehicle at least 50 feet away from snowplow equipment to reduce the risk of accident.

Who do I call to get a pothole filled?

The Division of Streets Operations Office at 664-2511, 24 hours a day.

I believe our street needs resurfacing. Who do I call at the City?

Call the Division of Streets operation center at 216.664.2510. Your street will be inspected, and if it needs resurfacing, it will be put on a list. The streets needing the most work receive higher priority and they are completed first.

I need to request street sweeping. What should I do?

The Division of Streets sweeps each main street every 10 days from May to October. Each residential street is swept every four weeks. If you believe there is an additional need for a street to be swept, call 216.664.2510.

Our street is flooding because of a blocked storm drain. What should I do?

Contact Water Pollution Control at 216.664.2513

When it snows, which streets are plowed first?

Main streets are serviced within 4-8 hours after snowfall has ended. Residential streets are serviced within 24 to 48 hours. If your street has not been serviced after 48 hours, please contact the Snowbird Operation Center at 216.664.2511

The snowplow has plowed snow into my driveway apron- who do I report this to?

It is the homeowners responsibility to keep their driveway apron clear. Elderly residents may receive assistance from the Department of Aging at 216.664.4694

What is the City's parking policy during a snow parking ban?

When there is over 2 inches of snow, the parking ban is automatic on streets that have posted red and white snow ban signs. The City also notifies the media to relate this information to the public via print, radio and television. Some snow information can be found here.

How do I know which bridges are closed?

Construction which affects streets and may close bridges can be found here under "City Projects." For additional information, call 216.664.2381.

I’m elderly, what kind of assistance can I get with the yard and snow?

The Department of Aging has a Senior lawn-cutting program which runs from April to October. Over 3000 Boy Scouts and Leaders rake leaves annually for 1000+ Cleveland seniors through the Yard Charge Program. Assistance is also available for snow removal. Those interested in any of these programs may call 216.664.4694.

How do I prepare my yard for leaf pick up?

For those in high leaf-generation areas, signs are posted on Thursdays for the following week's pick-up. Leaves should be placed on the tree lawn, not in the street. Those who do not live in high leaf-generation areas may bag leaves for collection on regular trash days.

Does the City assist in driveway repairs?

No, homeowners are responsible for driveway repairs. Building permits are not required, but questions regarding aprons, street openings and curb cuts should be directed to 216.664.2174.

I believe a stop sign is needed at the corner of my street. Who do I call for that, and who do I call if a street sign is knocked down or damaged?

Call Traffic Engineering at 216.664.3194

I would like to report a hole in the street. Who should I call?

The Division of Streets Operations Office at 216-664-2510

My vehicle has been damaged by a hole in the street. Who should I call?

Call 216.664.2671. This is the Department of Moral Claims which will review your claim and determine if you are entitled to a damage reimbursement.

My neighbor's car has been parked on the street and has not been moved in a month. Is there anything I can do about this?

You may call your local police district and inform them of the situation. Your neighbor cannot park his vehicle on the street longer than three days without moving it.

When plowing my drive in the winter, what can I do with the snow that has been removed?

You should deposit the snow on the tree lawn immediately in front of your home.

How do I report a defective traffic light?

Contact Traffic Engineering at 216.420.8273, between 7am and 4pm weekdays, or the Police at 216.621.1234 at all other times.

Which office do I call to request a Valet Zone for my business?

Contact the Division of Traffic Engineering at 216.664.3195 for an application or download one here.

How do I get to the West Side Market?

Mailing Address:
West Side Market
Mailing Address
1979 West 25 th Street
Cleveland , OH 44113

Location/Directions –

The West Side Market is located at the North-East corner of West 25 th Street and Lorain Avenue and is easily accessible from any part of the Greater Cleveland Area.

From the East: I-90 westbound through the innerbelt and exit at Abbey Road, turn left (west) onto Abbey Road, the Market is on the right side at West 25 th Street and Lorain Avenue.

From the West: I-90 eastbound to West 25 th Street exit, turn left (north) on W. 25 th Street, the Market is on the right side at West 25 th Street and Lorain Avenue.

From the South : I-77 north to East 9 th Street exit to Carnegie Avenue, turn left (west) onto Carnegie and go over the Lorain-Carnegie Bridge to West 25 th Street, the Market is on the right side at West 25 th Street and Lorain Avenue.

From Downtown : West across the Lorain-Carnegie Bridge, the Market is on the right side at West 25 th Street and Lorain Avenue. Or West across the Detroit-Superior Bridge to West 25 th Street, turn left (south), the Market is on the left side at Lorain Avenue.

When is the West Side Market open for business?

Monday and Wednesday from 7:00 am to 4:00pm Friday and Saturday from 7:00 am to 6:00pm This schedule may vary during holidays, for details call the market’s office at 216.664.3386.

Is there parking available at the West Side Market?

Free parking is available in the municipal parking lot located on West 24th Street (behind the Market). You can enter the lot from Lorain Avenue.

What happened to the East Side Market open?

The East Side Market is no longer open. Please call 216.664.2485 for further information.

There is graffiti on public property. Can I paint over it myself?

No, due to safety reasons there are specific paint products used. The City has to ensure products are not lead-based.

Is there a procedure to report vulgar or offensive graffiti?

Call 216.420.8200 and Property Management will investigate, verify the severity, and remove it.

I have reported graffiti on public property. How long does it take to have it removed?

Times vary, but extremely offensive or threatening graffiti is removed as quickly as weather and scheduling permit.

What number should I call to have graffiti removed from public property?

For parks or City buildings, call 216.420.8200 for the Division of Property Management. For bridges, docks, and right-of-ways, call 216.664.2150 for the Division of Streets.

Where should I report trash/debris on private property

This should be reported to the Health Department at 216.664.2324.

Does the City offer waste collection service for commercial businesses?

How early may I set out my waste at the curb?

By law, you may set out your waste 12 hours early, on the day before your scheduled collection day. Garbage cans must be removed within 12 hours of collection. For questions, call 216.664.3711

How do I recycle in Cleveland?

Refer to the recycling and waste disposal guide. This guide is updated frequently with information regarding the City's recycling round-ups. If your home is one which receives the automated waste collection program, you may recycle many items curbside. Call 216.664.3717 if you need more information.

What items are prohibited from waste collection pick up?

Some debris, such as hazardous waste, are not recommended for curbside pick-up. Consult the recycling and waste disposal guide here for options, or call 216.664.3711. For excessive construction debris, dumpster services are available. For information or to place an order, call 216.664.2162.

Where are the neighborhood recycling drop-off sites?

Drop-off sites are listed here. Call 216.664.3717 for more information.

How many landfills are located in the City of Cleveland?

The City does not have or operate a landfill, but does have a Transfer Station at 3727 Ridge Road where disposed waste is hauled to a landfill.

When is my garbage collection day?

Residential collection days are indicated on the pick-up map. Holidays which affect weekly residential pick-up are indicated on the holiday waste pick-up schedule. Call 216.664.3711 for more information.

Is recycling mandatory in the City of Cleveland?

Currently there is no mandate on recycling, but the Mayor cares a great deal about our environment and urges residents to participate in saving it. Recycling is one way for everyone to keep Cleveland clean and green. There are convenient recycling drop-off sites for everyone plus curbside pick-up in select areas. Call 216.664.3717 for more information.

What is an appropriate waste container?

Garbage cans should be made of plastic or rustproof metal. They should have lids and weigh less than 70 pounds when full.

I forgot to set my garbage can out on collection day. What should I do?

If you miss the collectors, take the can off the treelawn until your next scheduled collection day.

Why did I receive a citation?

You may receive a citation for any of the following reasons:

• Setting out garbage for collection earlier than 7 pm the day before your collection day
• Not removing your waste container by noon the day after the collection
• Putting out eight bags or more, which is more than a normal weeks worth

What is the proper way to dispose of building materials?

The Division of Waste does not collect masonry bricks, dirt or building materials, but you may call 216.664.2162 for dumpster rental.

Does the City recycle yard waste?

No, but the City will collect it with regular waste. Branches and brush must cut into lengths of four feet or less and tied into bundles that do not exceed 24 inches in diameter.

How should I dispose of large household items?

Bulk items such as household furniture, appliances, and used tires may be placed at the curb on your regular collection day before 7 am.

Where do I call for dead animal pickup?

Please call 216.664.3270. If the animal is on your property, you must put it at the curb for collection. If you see a dead animal on the street, please call and report it.

Does the City collect leftover paint?

Yes! Remove the paint can's lid and let paint dry or add kitty litter to solidify it before setting it out for collection. This avoids spillage and keeps streets clean. We encourage you to ask friends and neighbors if they can use your extra paint before you decide to dispose of it.

Who do I call about graffiti?

The Division of Streets Operations Office at 216-664-2510

What is recyclable?

Glass bottles and jars, metal cans, plastic containers, cardboard and paper are recyclable. Containers should be rinsed thoroughly and lids and caps should be removed and discarded. Keep paper products separate.-more

What should I do if I see somebody dumping rubbish illegally?

Call 216.664.DUMP and note the license plate and make, model, and vehicle color if you can.

There is an area in my neighborhood where people dump trash and junk. I know this this illegal- can I collect a reward by reporting it?

Yes, you may collect a reward equal to one half of the fine if you provide information leading to the identity and the conviction of an illegal dumper. The penalty can be as high as $1000.00. The City has an illegal dumping hotline which you can call at 216.664.3867.

Children in my neighborhood throw trash and other items on the ground. I would like to speak to their parents about this. What does the City Ordinance state?

Section 613.02 of the Codified Ordinances states:
"No person shall throw or deposit litter in or upon any street, sidewalk or other public place within the City except in public receptacles or in authorized receptacles for collection."

What is the new Automated Recycling Pilot Program?

This is a pilot program testing the use of automated collection of solid waste plus a semi-automated system for curbside recycling, (see flyer) which is more efficient and safer. Currently 15,000 homes across all wards are in the program. A 96-gallon black or gray cart for waste and a 64-gallon blue cart for recycling have been provided to each home free of charge.

I have heard there are now some automated and semi-automated waste collection vehicles. What does that mean?

Automated collection vehicles have arms that can pick up and empty trash carts and return them to the curb. The driver does not have to leave the vehicle. Semi-automated vehicles have tippers on the back. Operators can roll carts to the back of the vehicle, and then the tipper will lift and tip the contents of the cart into the vehicle.

When will the new automated waste collection program start in my area?

The expansion of the program is currently under review. As plans are finalized, residents will be notified of service availabity. Addresses will be phased into the program over the next 6 years. For more information call 216.664.3717.

How can I get my name on the list to be included in the new automated waste collection program?

The pilot program areas have already been randomly selected. When expansion plans are completed, residents will be notified of the availability of service within their respective areas.

My address is in a automated waste collection pilot program area. What can I put in the black (or gray) and blue garbage carts?

For instuctions, see this program flyer.

Once my address is included in the automated waste collection program, what do I do with my bulk trash and yard waste?

Continue to place it out in or alongside your new containers. Yard waste should be properly bagged and bulk items will be collected separately.

After my address is included in the new waste collection program, what do I do with my old garbage cans?

They can be stored away or used for bulk and yard waste.

I am on the new collection program. Can I get additional carts?

Requests are handled on a case-by-case basis. Recyclables should be placed in the blue cart, allowing more room in the (black or gray) waste cart for garbage. A fee may be assessed for any additional containers per household. Call 216-664-3717 for more information.

What if my cart is stolen or damaged?

The homeowner/resident is responsible for each cart- call the City immediately at 216.664.3717.

If the garbage truck damages the automated waste collection container, am I held responsible?

No, the City will replace it free of charge.

Can I take my cart with me if I move?

No, all carts are registered by address, not by resident. If you move during the pilot program, please leave the carts at the current address and call 216.664.3717.

If I get automated waste collection, must I place both carts out every collection day?

No, only when your containers are full, using your judgment.

Are automated waste collection containers supposed to be set out on the tree lawn or the curb?

It's preferable that they go on the tree lawn, approximately 3 feet apart to reduce obstruction.

I received a notice that we will get the new automated waste collection program at my house. Does that change our pick-up day?

No, your collection day will remain the same day for the new program.

There is a broken water main on my street, who do I call?

Division of Water: 216.664.2444